MEDTeam Care Management: The Critical Role of Nurse Case Managers in Workers’ Compensation

With more than two decades of experience in the workers’ compensation industry, Jadell Mendez, President and CEO of MEDTeam Care Management, Inc., has become a respected leader in medical case management. Her company, founded in 2020, was built on the belief that early intervention, collaboration, and clear communication are the cornerstones of effective care coordination. Today, MEDTeam serves clients across Florida, providing nurse case management services that are both compassionate and results-driven.

Jadell emphasizes that nurse case managers are essential in navigating complex and high-risk cases. Their involvement is particularly critical in severe injuries such as spinal cord trauma, brain injuries, amputations, and third-degree burns. But their impact extends beyond catastrophic cases. When injured workers face challenges like narcotic dependence, inconsistent treatment outcomes, or lack of follow-through with medical recommendations, a nurse case manager can step in to provide clarity and structure.

Even in less critical cases—like minor fractures, strains, or localized burns—nurse case managers contribute by expediting care, minimizing unnecessary delays, and helping employees return to work sooner. They also play a vital role in ensuring everyone involved in the claim—adjusters, employers, attorneys, and providers—is aligned with the injured worker’s current status and medical plan. This constant communication reduces missteps and keeps claims moving forward efficiently.

At MEDTeam, nurse case managers are involved early in the process. They assist with provider selection, coordinate specialist referrals, help develop modified duty programs, and ensure that care is both appropriate and cost-effective. Their involvement also extends to managing independent medical exams (IMEs) to ensure fairness and continuity of care.

What makes MEDTeam’s approach unique is its commitment to understanding the whole person—not just the injury. Jadell and her team consider factors such as prior medical history, social support systems, financial stressors, and the employer’s ability to offer modified roles. This holistic view ensures that care is tailored, realistic, and sustainable.

With a deep understanding of the workers’ compensation landscape and a passion for helping injured workers recover, MEDTeam Care Management continues to set the standard for nurse case management in Florida. Under Jadell Mendez’s leadership, the company remains focused on improving outcomes for all parties—by putting communication, compassion, and clinical expertise at the heart of every case.

To make a referral or request more information, contact MEDTeam Care Management at:

Email: referrals@medteamcare.com

Phone: (786) 355-7132

Fax: (888) 501-8210