Tamara Tillman: AVP, Workers' Compensation Claims at Berkley Environmental

In the ever-evolving landscape of workers' compensation, Tamara Tillman stands as an exemplary figure, infusing empathy and leadership into her role as AVP, Workers' Compensation Claims at Berkley Environmental, a Berkley Company. With over 35 years in the industry, her journey is one marked by accidental beginnings but driven by a profound commitment to fostering care, excellence, and mentorship.

Tillman's path into workers' compensation was serendipitous. A chance encounter led her to a workers' compensation department when she was just 20, unaware of what it entailed. Today, her dedication to the field resonates deeply as she lives out the golden rule, finding fulfillment in helping others navigate complex workers' compensation processes.

One defining moment solidifying her passion was an escalated call from a recently vacated desk. A customer, besieged by an injured worker's payment concerns, was at wit's end due to multiple errors. Tillman swiftly intervened, rectified the mistakes, expedited payments, and salvaged a critical client relationship, fueling her unwavering zeal for the field.

Her vision for the future of workers' compensation revolves around compassion, exceptional service, and operational excellence. Beyond her managerial responsibilities, Tillman aspires to nurture upcoming professionals, instilling in them a mindset focused on compassion and integrity. Tillman finds joy in continuous learning and teaching, emphasizing that in this dynamic industry, one never truly masters everything.

Her approach to maintaining work-life balance lies in compartmentalizing, immersing herself fully in each aspect of life when the time calls.

An advocate for rejuvenation, Tillman strategically plans vacations and "me" days, encouraging her team to utilize their time off for holistic well-being. Her tenure is marked by not just personal accomplishments but also by celebrating and uplifting her team's achievements, understanding the impact of recognition on morale.

Outside work, Tillman's passion for singing and running a cosmetic business for over 25 years allows her to inspire and uplift others beyond the workers' compensation realm. She remains a steady presence, providing guidance and stability amidst the challenges facing the industry. Tillman's dedication to mentorship and diversity, equity, and inclusion efforts reflects her commitment to leaving a lasting legacy of compassion and leadership.

Her advice to those struggling with work-life imbalances is to prioritize and organize, leaving room for flexibility while ensuring tasks are accomplished within specified timeframes. In a bid to address industry challenges like talent scarcity and diversity gaps, Tillman envisions reshaping the industry's image, especially among recent graduates, by showcasing insurance as a path to success. Her journey exemplifies the importance of self-care, emphasizing that personal well-being is crucial for presenting one's best self at work.

Tillman's commitment to staying abreast of industry trends involves continuous learning through CE courses, conferences, and networking with experts, ensuring her team delivers top-notch work. Amidst the demanding nature of her role, supportive relationships, and cherished downtime activities like music and spending time with family, serve as her rejuvenating fuel.

In essence, Tamara Tillman's unwavering dedication, compassionate leadership, and commitment to holistic well-being exemplify the core values required to thrive in the dynamic realm of workers' compensation. Her journey stands as a testament to the transformative power of empathy, mentorship, and personal growth in the professional sphere.