Michele Kirkland: Claims Manager at KeyHR

Bloom Magazine proudly spotlights Michele Kirkland, a seasoned insurance professional whose remarkable 37-year career is a testament to dedication, resilience, and compassion. Now serving as a Claims Manager at KeyHR, Michele continues to lead with purpose, shaping the claims process with an unwavering commitment to efficiency and empathy.

Throughout her career, Michele has focused on improving every touchpoint of the claims experience. From injured workers to healthcare providers and internal stakeholders, her role is centered on building strong relationships and creating positive outcomes. At KeyHR, she and her team are dedicated to streamlining processes while maintaining the human element that so often gets lost in the shuffle.

Michele’s journey into insurance began unexpectedly—she took her first job in the industry while still in high school. What started as a temporary role evolved into a calling. Along the way, she’s been mentored by industry leaders, shaped by hard-earned lessons, and motivated by the people whose lives she’s touched. One of her proudest professional milestones came in 2020 when she was honored with the “Women Leading the Way in Workers’ Compensation” award, a recognition she says meant the most because she could share it with her family and peers.

Even with her impressive credentials, Michele remains grounded in humility. She believes in never burning bridges and advocates for the importance of self-care—wisdom she lives by in her daily routine, which starts with positive intentions and a fresh cup of coffee. Outside the office, she finds joy in gardening, painting abstract art, and spending time with loved ones. She supports causes close to her heart, especially those serving seniors and veterans, and finds her greatest fulfillment in bringing happiness to others.

If she could offer one piece of advice, it would be to take the trip—something she wishes she had done more often with her parents. Her favorite read, The Secret, continues to influence her mindset, and she lightheartedly dreams of trying stand-up comedy someday. For Michele, the beach is her sanctuary—a place where she feels most at peace.

Looking ahead, she sees the workers’ compensation industry evolving with greater compassion and innovation. With professionals like Michele leading the way, the future of claims management is in capable, caring hands.

Bloom Magazine thanks Michele Kirkland for sharing her journey, insights, and heart. Her story reminds us that behind every claim is a person—and with the right leadership, that person can feel seen, supported, and empowered.