Dr. Claire C. Muselman
Vice President of the Workers Compensation Center of Excellence at North American Risk Services
Dr. Claire Muselman is the Vice President of the Workers’ Compensation Center of Excellence at North American Risk Services, Inc., bringing passion-filled purpose and energy with a dose of glitter and sparkles to the industry.
Using her knowledge with over 17 years of direct claims experience, Claire has been a thought leader in workers’ compensation. She created the first-ever Workers’ Recovery Unit, co-hosted ADJUSTED, a claims podcast, co-founded The Transitions, and is a monthly contributor for WorkersCompensation.com, Captive.com, as well as Just Begin Magazine, sharing her love for innovation in the workers’ compensation space. Claire also has her own column with IN TOUCH WC where she shines light into sparkly parts of life twice per month.
By combining a solid technical foundation with her passion for creating a better experience through emotional intelligence, empathy, and customer-centricity, Claire inspires others to ultimately make good things happen for people. Claire also believes it is her duty and a responsibility to add seats to any table she is invited to participate. She is an Ambassador for the Alliance of Women in Workers’ Compensation, Board Member for Kids Chance of Iowa, Board Member for the Claims and Litigation Management Alliance (CLM) – Workers’ Compensation Advisory Board, and President of the Insurance Association of Greater Des Moines (part of the International Association of Insurance Professionals).
Claire also speaks nationally on the topic of Humanity in Claims looking to change the industry one insurance professional at a time. “The adjusters we are empowering today will be the decision-makers tomorrow. Advocacy is not enough, we need empathic, emotionally intelligent leaders who understand the bigger picture of returning injured humans to functional, contributing members of society and more importantly, returning injured humans to their own lives. The ripple effect matters.”