Viviane Ruiz: President of Workers’ Compensation Ancillary Services at Davies

When people think about workers’ compensation, “wellness” isn’t always the first word that comes to mind. But after more than a decade in this industry—and now serving as President of Workers’ Compensation Ancillary Services—I’ve come to realize that wellness, both personal and professional, is at the center of everything we do. That’s why Medical Management Services sits at the heart of workers’ compensation. It’s not just about cost containment or claims processing—it’s about helping people recover, supporting clients through uncertainty, and helping teams thrive in a high-stress environment.

Let’s be honest: this field can be relentless. It moves fast, changes constantly, and carries constant pressure to deliver. For women especially, balancing leadership, family, and personal growth is a continuous juggling act. For me, that balance starts with remembering why I’m here—and leading in a way that’s both focused and human.

I didn’t plan to land in this space. I started out studying computer science and later earned my first master’s degree in health information systems. I thought I’d stay in tech or healthcare analytics, but when I found myself in the workers’ comp world, it all came together. I saw how operational thinking and real-world impact could align—and I knew I was where I was meant to be.

What’s kept me here isn’t just the pace or the complexity—it’s the people. I value building real relationships, doing what I say I’ll do, and supporting clients and teams through tough moments. I care deeply about doing the right thing, and I lead with that in mind every day.

One of my proudest accomplishments is building a career I love while raising my two boys. It hasn’t always been easy, but it’s shaped me into the kind of leader I am today—present, resilient, and intentional. I’ve learned to protect my time, say no when I need to, and lead with clarity instead of trying to do it all.

Looking ahead, I see this industry becoming faster, more tech-driven, and more client focused. Unbundled services will continue to gain traction, and technology like AI and automation will play a bigger role. But even with all that evolution, what will still set us apart is how we connect—with clients, with injured workers, and with each other. That human element will always matter.

If there’s one thing I’ve learned, it’s that you don’t have to lead like anyone else. Be driven. Be real. Be honest. There’s room in this industry for women who lead with both strength and heart—and I plan to keep making space for that every day. See you out there!