SMS National: Personalized Workers’ Comp Support with Heart

Bloom Magazine
Jan 2, 2023
2 min read

SMS National was built on a simple but powerful belief: every injured worker deserves care that’s not only timely, but compassionate and personalized. From the first call to the final step of recovery, SMS National is there—offering thoughtful guidance, seamless coordination, and dependable service that helps workers heal and return to work safely.

With a full range of services—including durable medical equipment (DME), catastrophic home health, home and auto modifications, soft goods, electrotherapy, custom mobility, hearing aids, translation, and transportation—SMS ensures that no detail is overlooked. Their team works closely with adjusters, case managers, and providers to make sure care is delivered efficiently and with empathy.

At the heart of the company is Eileen Salem, who has been in the healthcare space since 1999. When she acquired SMS National in 2007, she brought with her a vision for how injured workers should be treated: with respect, care, and human connection. Under her leadership, SMS has grown into a trusted name in ancillary services, known for going above and beyond.

As a woman-led company, SMS National embraces diversity—not just within their team, but in how they support the people they serve. Their staff reflects the wide range of cultures and languages spoken by injured workers across the country, making it easy for patients to feel heard and supported throughout their recovery.

What sets them apart? If you ask the team at SMS, it comes down to three things: