Samantha Higgins: Data Analyst at Relation Insurance Services

At Relation Insurance Services, behind the flow of reports, dashboards, and program insights is Samantha Higgins—a detail-oriented and quietly brilliant Data Analyst who brings numbers to life. With 15 years of experience in data analysis and a decade-long tenure at Relation, Samantha plays a vital role in keeping the claims program running efficiently and helping both internal teams and clients make smarter, more informed decisions.

Her day-to-day involves everything from importing payment files and troubleshooting system issues to delivering monthly and quarterly reports that keep leadership and clients in the know. Samantha is also leading an exciting project that connects the claims program with the document management system—a move that will save staff time and streamline workflows across the board.

But Samantha’s love for data wasn’t always obvious. It was during her time as a Training Analyst that she discovered her knack for digging into large, messy datasets and transforming them into something meaningful and usable. That passion has only grown over the years, and today she’s known for her commitment to data integrity, accuracy, and asking the right clarifying questions to get to the heart of what’s needed.

When asked what she believes makes a team successful, Samantha points to diversity—not just of background but of skills. “Each person brings something different to the table,” she says. “A strong team values those differences and uses them to strengthen the whole.”

Beyond the numbers, Samantha leads a life that’s just as thoughtful and full of heart. She grew up on a farm surrounded by animals—horses, chickens, goats, dogs, and cats—and credits that upbringing with her sense of discipline and hard work. She’s a proud mom of two, a certified Six Sigma Process Improvement graduate, and someone who finds calm and balance through yoga, gardening, and weekend coffee shop adventures.

Samantha starts each day with her iced protein coffee and favorite radio show and dreams about one day gathering the courage to try skydiving. If stranded on a deserted island? She’s bringing sunscreen, a machete, and a solar-charged tablet—practical, prepared, and always one step ahead.

As the world of data evolves, Samantha is paying close attention to trends in cybersecurity, automation, and analytical tools. She believes the future of her field lies in tighter protocols, more intuitive systems, and an even deeper reliance on clean, trustworthy data. And if the past decade is any indication, she’ll be ready.

In the workplace, Samantha’s greatest strength is her precision. In life, it’s her warmth and grounded perspective. Whether she’s diving into dashboards or exploring new places with her kids, she brings the same curiosity, intention, and commitment to everything she does.