Frances Clinton: Nurse Case Manager at Performance Driven Case Management (PDCM)

Frances Clinton, a Nurse Case Manager at Performance Driven Case Management (PDCM), has spent nearly 30 years navigating the intricate world of workers' compensation. Born in Puerto Rico, Frances’s journey into the field was serendipitous yet life-changing, sparked by the encouragement of a close friend during her time at a trauma hospital.

“I’ve been in the workers' compensation field for close to 30 years,” Frances shares. “What motivates me every day is the opportunity to help my patients get the treatment they need and assist them in their ultimate recovery. Workers' compensation can be very complicated for those unfamiliar with it, so it’s rewarding to provide clarity and guidance.”

For Frances, no two days are alike. “Every day is different,” she explains. “In this line of work, you have to manage your time well and be prepared for unexpected emergencies without sacrificing the care of your other patients.” Her adaptability and dedication have been the foundation of her long-standing career.

When asked about her favorite aspect of the job, Frances lights up. “Patient education,” she says without hesitation. “The medical field has changed so much, and sometimes patients leave appointments more confused than when they arrived. I love being able to provide education that helps them feel empowered in their recovery.”

Frances also emphasizes the importance of networking in her field. “I love to network,” she says. “It can really help navigate your files with ease.” She credits her mentors for shaping her career, saying, “I look up to the mentors who provided me with the knowledge and feedback to become the best case manager I can be.”

As a woman in the workers' compensation industry, Frances is a strong advocate for empowerment and teamwork. “It’s so important for women to empower and support each other,” she says. “There’s already enough negativity in the field. We need to work as a team to ensure everyone’s success.”

While Frances didn’t always envision herself in this field—her ultimate goal is to become a nurse practitioner—her passion for patient care and education has remained constant. “The medical field has evolved so much, but I’ve always believed in spending time with patients to assist in their recovery,” she reflects.

Frances’s approach to balancing work and life is rooted in accountability. “Setting boundaries and making sure I stay accountable to those boundaries without exception is key,” she explains. Outside of work, she finds joy in baking, reading, and meditation. “Baking is my place to relax after a hectic day,” she says with a smile.

When asked about causes close to her heart, Frances highlights cancer and stroke care. Her faith and gratitude shine through as she describes what makes her happiest: “Every day that I’m alive is the happiest. It shows me that God has granted me another day to express His blessings and be a blessing to others.”

Frances’s career advice is simple yet profound: “You never stop learning.” She also shares a productivity hack that keeps her on track: “Planning ahead and setting aside time at the end of the day to ensure my to-do list is complete.”

Her dedication to her patients and her unwavering faith are matched by her vision for the industry. If she could make one change in workers' compensation, it would be the consistency of care. “Consistency is key,” she says. “It ensures that patients receive the best possible outcomes.”

Through her compassion, expertise, and commitment, Frances Clinton exemplifies the heart and soul of the workers' compensation field. Her story is a testament to the power of education, faith, and the human connection in making a lasting impact.